Primary Job Accountabilities:

Determine the most cost effective way to move a shipment in a timely manner. Ensure that customer orders are processed accurately; that customer shipments are picked up and in-gated on time; that all information is entered accurately, completely and in a timely manner.

  • Project Management - Planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals
  • Proactively reviews customer onboarding information for accuracy
  • Knows customer contract terms
  • Takes orders and ensures that all aspects of the order are completed to meet the requirements of the customer
  • Continuously works to eliminate accessorial charges to provide a more seamless customer experience
  • Determines the most cost effective way to move a shipment in a timely manner
  • Understands the quote, the equipment required and the costs for the order
  • Ensures clear dray carrier communication and follow-up regarding on time pick-up, timely in-gating
  • Understands and applies information relating to shipment, shipment status, delivery appointments and additional charges including:
    • Customer Terms
    • REZ1 Policy
    • Celtic International requirements, policies and procedures
    • Hazardous Materials Load Process
    • High Value Loads Process
    • Monitors the system and reports to ensure that all loads are continuously updated with accurate, timely, complete information regarding pick-ups and container in-gating. 
    • Manage Origin Pools
    • Participate in Saturday rotation of weekend coverage.

Knowledge and Expertise/Experience/Skills

  • Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries
  • Minimum of 2-3 years transportation related experience
  • Provide necessary updates and support in a friendly, professional manner using the appropriate medium e.g. phone or email depending on the circumstance.
  • Transportation knowledge including container types and sizes.
  • Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active solution or communication of the need to the appropriate personnel.
  • Ability to multi-task
  • Must know when to escalate issues to management


  • Not applicable


  • High School Diploma or general education degree (GED)
  • Some college course work or equivalent combination of education and experience a plus