Position Description 

The Logistics Analyst is responsible for managing transportation flow from order placement to final carrier payment. This person will be assigned to a region, shipment type (inbound/outbound) or mode which will vary on the size and complexity of the shipper. They will act as the interface to our customer, material supplier, transport supplier and/or end customer. Key responsibilities include order planning, optimization, exception management, freight pay resolution, and identifying operational efficiencies.


  • Process and monitor orders from placement to payment
  • Take action on any deviations to the process
  • Build relationships with customer contacts to execute day to day transportation needs
  • Manage and execute short lead shipments
  • Manage shipment activity board on a routine basis and ensure all tasks are completed and accurate in the TMS
  • Manage exceptions within the customer’s supply network and work with the customer, transportation service providers, and any other relevant third party to mitigate the impact of any issues
  • Identify cost savings opportunities (route guide optimization, order consolidation, lead time compliance, etc.)
  • Identify and implement operational efficiency gains
  • Make customer service a differentiator: respond to all changes submitted from the customer in a timely and accurate manner
  • Provide prompt and professional response to customer requests for additional information
  • Achieve tactical and operational KPI targets (Quality and Productivity Metrics)
  • Collaborate on specific tasks with TMC Central Operations and/or CSR teams (if applicable)
  • Manage reconciliation of daily, weekly, monthly and quarterly reports
  • Responsible for executing and maintaining a daily reporting routine
  • Collect, sort and distribute operational information to the team
  • Willingness to work with more than one customer when there is a business need 

Preferred Qualifications 

  • Detail oriented
  • Ability to think creatively and strategically
  • Ability to work in a team oriented and fast-paced environment
  • Friendly, customer-service attitude
  • Ability to problem solve and work through ambiguity
  • Strong written and verbal communication skills
  • 4 year college degree or equivalent work experience
  • Ability to work flexible schedule on occasion
  • Willingness to create and adhere to processes and plans
  • Visionary in scope of project and ability to think outside the box
  • Knowledgeable in Microsoft Office
  • The ability to travel on occasion (approx. 0-15%)